Service Description

2hr cycle coaching sessions that can cover the following: - Learning to ride sessions - Cycle skills sessions in the Woolwich Arsenal (off-road) - On-road cycle training - Family sessions (off-road or on-road) Please note that on-road cycle training sessions always start in the Woolwich Arsenal (off-road): Your coach will first show you relevant techniques and they will assess if you are ready to carry out cycle training on the road and support you accordingly. Please refer to the booking terms and conditions. Please also ensure that you provide your coach with any helpful information about your or your family's cycling needs before the session starts. Thank you!

Cancellation Policy

CANCELLATION POLICY: If, due to unforeseen circumstances, you need to cancel the session and you provide us with sufficient notice, we will be able to refund your session fee (minus £2 due to money we will have lost in transaction fees). However, if you cancel your session within 5 days (120 hours) of the session start time, we are afraid that we will be unable to refund your session fee. In view of the above policy, if you unfortunately need to cancel your session, we ask you to get in touch with us as soon as possible. If you are no longer able to attend but you have a friend or family member who would be able to attend in your / the relevant rider's place using your booking, then this will be fine with us so long as they complete the relevant consent form prior to attending and attend the session. In these cases, you do not need to rebook on the system. If, for any unforeseen circumstances, we are unable to deliver your session (such as due to your instructor / coach being unwell), we will refund your session fee in full and prioritise the rescheduling of your session at the next opportunity. CANCELLATIONS FOR POOR WEATHER: It's very rare that sessions need to be cancelled for poor weather. Through riders and coaches dressing appropriately for their sessions, it is expected that training sessions will still take place in temperamental weather like sporadic or light rain. However, sessions can be rescheduled (free of charge to the customer) in the following situations: - When there is persistent and heavy rain forecast for the session. - If there are weather warnings such as for high winds / gusts. - Extreme hot or cold weather. - Icy or snowy conditions. We kindly ask that you do everything you can to attend any session that you've booked with us, and if you have concerns about your ability to attend, then please get in touch with us as soon as you can. Thank you.

Contact Details

• Woolwich Arsenal

  07870576968 - Barnaby

  office@eagercyclecoaching.co.uk